No Service - Prestige Banking, Standard Bank

I want to know from Standard Bank why do I have to pay a Prestige Banking fee if I don't get the service. My so called banker Abigail Bayes (Thibault Square Branch) recommended that I change my savings account to a Market Link account. I told her I don't mind the change but I do not want any problems, seeing that I am not close to a bank. On 4 Dec she transferred my money out of my savings acc to Market link acc. The moment that happened I was not able to see my Market Link acc on my internet banking profile and I was not able to use my card to pay for purchases at stores. On 5 Dec I was forced to go into the bank to get my internet profile sorted out. I have send several emails to Abigail Bays but the end result is that I am still unable to use my card and till today 9 Dec she has not come back to me with any explanation. THANK YOU standard bank for horrific service, and that for something that I have not asked for but that was recommended by a professional staff member of the bank that messed up my banking. So can someone please contact me so that I can get a working card to use at the stores to pay for purchases.