No service - Prestige banking

I am assuming that this is the only platform where I can voice out my frustrations and receive the necessary help that I require, since Standard Bank does not value amicable communication or relationships. Following my telephonic conversation on 7 July with Ms Nancy Mojela, I am writing to express concern regarding the delay in finalising my request to reduce my RCP limit to R40,000. She had indicated that the request would be finalised within 48 hours, Wednesday 09 July, however, 8 days later the RCP balance on the app still reflects R80,000, with no feedback or confirmation received to date. I have emailed 4x already, copied managers Shaun Rogers, Annula Veldman, still no response or update. Please note that I have already been to the Wonderpark branch on the 1st of July, and my banker had to escalate my request. It will probably take a month as usual for my request to be attended to, as usual.. This is disappointing.