NO SERVICE, PASSING THE BUCK

Account blocked - When I tried to pay the water&lights of our company's rental property a message came up: -\Transaction not authorised -contact your branch". I phoned them and they informed me the account is suspended because FICA is not up to date. No notice was given before suspension. The same day three months ago I submitted the requested documentation and the current account was FICA'd but not the bond. Then they wanted the other two minority shareholders to take their FICA documentation to a branch. That was personally done but it seems impossible for a branch to correspond with the home loan division. Some of the documentation was submitted a second time. Then they wanted an ex investor to take his FICA documents to the branch - even that was done. Today 3 months later after numerous phone calls and more than 40 e-mails without us knowing why - the account is still blocked and nobody is answering my e-mails. Nobody takes responsibility. Standard bank staff needs serious training and a serious look at the dedication of their staff."""