jj
johan.joubert johan.joubert
1 reviews | Active since Jul 2016
04 May 2022, 10:33
No service or communication
Standard bank seems to be deteriorating, I have a vehicle and asset finance account as well as being a private banking customer, today I get told they cannot link my account as there is a problem with all accounts opened in the last year, that is right a year and it is still not fixed, it is unheard off, is everyone working from home, in other words not at all? time to move to another bank, standard bank is falling apart
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 May 2022, 11:13Hi Johan
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
Standard Bank's reply05 May 2022, 11:13
Official
Hi Johan
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
jj
johan.joubert johan.joubert's updateReviewer Update
05 May 2022, 12:16Its all good and well paying lip service but there is no attempt to solve the problem and even though I am a private banking customer, I have still not been able to get hold of my banker for 3 days and no-one has contacted me to resolve this, so the response is more of the same, just hot air.
jj
johan.joubert johan.joubert's update05 May 2022, 12:16
Reviewer Update
Its all good and well paying lip service but there is no attempt to solve the problem and even though I am a private banking customer, I have still not been able to get hold of my banker for 3 days and no-one has contacted me to resolve this, so the response is more of the same, just hot air.
Standard Bank's replyOfficial
06 May 2022, 10:31Hi Johan
As per our telecom we have requested our Private Banking team to contact you.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
As per our telecom we have requested our Private Banking team to contact you.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 May 2022, 10:31
Official
Hi Johan
As per our telecom we have requested our Private Banking team to contact you.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
As per our telecom we have requested our Private Banking team to contact you.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***