ET
Erma T
1 reviews | Active since Mar 2009
24 Jul 2024, 16:38
No service or communication
On 2nd July 2024 two *****ulent transactions were paid out my Credit card without my authorization. They sent an SMS at 2:00 in the morning. I only noticed in the morning and cancelled immediately. I contacted the ***** line but hung on for hours, no response. I went to my bank but their whole system was down. I cancelled the card and also reported it, they said it would be sorted out in 48 hours, it is now 24 July and no luck.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Jul 2024, 16:59Dear Erma
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2024, 16:59
Official
Dear Erma
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Jul 2024, 11:24Dear Erma
Our team tried reaching out to you to no avail.
Please confirm a convenient time we may contact you. An email has also been sent.
Kindly review and respond accordingly.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried reaching out to you to no avail.
Please confirm a convenient time we may contact you. An email has also been sent.
Kindly review and respond accordingly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jul 2024, 11:24
Official
Dear Erma
Our team tried reaching out to you to no avail.
Please confirm a convenient time we may contact you. An email has also been sent.
Kindly review and respond accordingly.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried reaching out to you to no avail.
Please confirm a convenient time we may contact you. An email has also been sent.
Kindly review and respond accordingly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Jul 2024, 09:05Dear Erma
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2024, 09:05
Official
Dear Erma
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***