No service, no response, no response from crc

Item: Standard Bank
Rating: 1

Good Day, Update: Emailed and called CRC yesterday and their automatic response states "If this is a new matter, you will shortly receive a response to confirm a reference number and details of the person who will be assisting you" . I never recived this. I am really really so disappointed in the service I have received from SBSA. A bank that I have been with since I was 13 years old. I have been treated like absolute dirt. 9 April 2017 - App**** for a credit card. It was provisionally approved provided I go into the branch and update my permanent residence on the system (why I was asked to do this was beyond me) 11 April - I not only updated this permit as requested but I voluntarily updated my proof of residence as well at the Sandton City branch on this day 11 April – I emailed that I had done so to Crystal Jansen who was the lady who initially captured and preapproved my application 12 April – No update 13 April – No update so I called and was advised by a call centre agent that details had been updated 14 April – No update Somewhere around this time I called and asked for my application to be escalated as I had not heard a thing. I then had Crystal contact me to say all was fine and that my card would take around 14 days for delivery. Week of the 8 May 2017 i had been told the following from various calls There was no application for me on the system at all Spoke to a gentleman by the name of Nathaniel Mcmaster who advised that there was an application and that my card would be delivered in that week AND that he would get back to me by the end of the day. No phone call. He then said that I could email him, which I did, no response. I then called again 11 May and went straight to escalations and was told the following by a Pravene Munickum (call ref # ********** 486): + Credit card divison could not verify my work. They called a gentleman who said he does not know me. I asked Pravene for the contact details used and the number he gave me was absolutely incorrect. Never heard of that number before and if you google that number it does not come up for any company. I would never have given such a stupid number so where did they get this from? This whole process has been an absolute nightmare and typing this out is a waste of my time considering the history I have with SBSA. Feedback in non existent, service is down the drown, information is clearly not taken down correctly when asked and by all means pull recordings because I can assure you I did not give the incorrect work contact details and having your customers take time out of their day to update details at a branch that never get updated is a pure lack of disrespect. So what is the reason that I get treated so badly by SBSA? In my experience this type of bad service is when the company clearly just does not give a damn about me, the client at all. I would threaten to leave but to be honest I just don’t think SBSA would actually care.

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