No service no feedback no customer servive nor care

Item: Standard Bank
Rating: 1
Author: Vanessa V

Covid relief payment approved. Consultant phoned to agree on terms and conditions still debit order went off. I phoned and emailed i was promised the money will be refunded back in my account. I was left without money and without food and thus while i am an pensioner. The refund after a week and a half still not refunded and still no feedback

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 May 2020, 16:14

Dear Vanessa

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply06 May 2020, 16:14

Official