No service No feedback

I was requested to send through the invoice proving my floors had previously been repaired. This was sent through on 05/11/2015. I have called more than 3 times now and always get the same feedback. It is with management and we will get back to you shortly. When I request to speak to a manager or to Irish, they are always busy despite how long I hold. On Friday (27th Nov 2015) I sent Irish an email stating that this would go on Hello Peter if no call was received with feedback and to date nothing has been done. My previous claim with Std Bank was resolved efficiently with a different claims handler. I received calls almost every day with updates and feedback until everything was resolved. So how is this any different? Since my claim was submitted, I received no service what so ever.