MD
Mercy D

1 reviews | Active since Jun 2015

13 Jun 2015, 00:38

No service no constant not atm slow system shortage of staff.

have to queue for more than an hour @ the enquiries department for a stamp on my statement. The day before yesterday I could not get a consultant to make a new card because she was working on the enquiries department. The second person that was working with her was from the tellers and don't have the right information. It was a chaos at the bank. I called the bank to stop my other card when I get there the constant told me that the wrong card was blocked and I must call the number to unblock my card nd I don't understand why because she also unblock it. The Atm is not working for two months now. They sent mobile atm which is not working also. today their system was not working also. The Atm outside Spar is not working. In other words we don't have started h<br> bank in Maclear. I am taking my account to Fnb because their services are excellent everyday. <br> <br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply15 Jun 2015, 07:47
Official
Hello *****ba12,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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