AB
Ankia B

1 reviews | Active since Oct 2014

13 Feb 2015, 14:05

NO SERVICE - NO ANSWER FOR 5 DAYS

I have tried to get through to the call center for 5 days spend over 5 hours in total to get authority for several vehicle repairs and up to date no answer. This is very bad and as this reflect back to my personal CE I will not accept and tolerate this any more. I insist in a Stannic Fleet representative to call me urgently. If the client and the consumer out there can just be aware on how long service advisors have to hang on to a call to try and get authorization for work needed on their vehicles.<br> <br> I will do all I can to inform all I know not to make use of stannic fleet for their fleet vehicles

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Replies (1)
Standard Bank
Standard Bank's reply17 Feb 2015, 14:11
Official
Hello ankia.buys,

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards
Complaint Resolution Centre
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