No service in Standard bank customer service

<p>I recently went to pick up new cards at Standardbank K90 branch.</p> <p> </p> <p>After 25 minutes, I was finally helped (there were only two counters open and a very long queue). During the 20 minutes that it took to just pick up cards, I was asked to enter my new pin, which I did. Afterwards, I realised that, <strong>I was charged for this!!!</strong> I could have done htis for free and faster at an ATM and I was never informed of these fees.</p> <p> </p> <p>I sent an email to complain, and was informed that I should return to the branch as this cannot be handled by email. When I complained saying that the fuel costs would be more than the money I want reversed and that I do not have another hour to stand in a queue (I already spent more than 30 minutes in a Standard Bank twice this month) I was informed that I can call a call centre. <br /><br />After spending more than 5 minutes on hold just to get through to K90, I was informed that they have no idea when the branch will answer their phone. Having no hope of reversing my ****** money after spending more time on hold, I decided to use my energy in a better way, by writing a report on Hello Peter.</p> <p> </p> <p>Standard bank, you need to sort out your service, otherwise I will move. The banking fees are not cheap anymore and this is not the first time I've been cheated by your systems.</p> <p> </p> <p> </p>