RK
Riana K
1 reviews | Active since Jun 2022
09 Jun 2022, 14:53
No Service - ignore phone calls !
Trying to get hold of Home Affairs at Canal Walk and even trying to get hold of STB it self from this morning. NO ANSWER !!! Phoned the STB call centre, just to be transfered from one to the other, just ringing. Nobody answers. This is pathetic. This is a "service" that STB offers their clients, they might as well close their doors. I've been with STB for many years now, seriously thinking of taking my business elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Jun 2022, 16:34 Dear Riana Kuhn,
This is not the level of service we strive for.
This is not the level of service we strive for.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Jun 2022, 16:34
Official
Dear Riana Kuhn,
This is not the level of service we strive for.
This is not the level of service we strive for.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Kindest regards,
Standard Bank Hello Peter Team
RK
Riana K's updateReviewer Update
09 Jun 2022, 16:41Still not satisfied at all ! Customer care phoned me, gave me a number witch doesn't even ring.
This is Pathetic.
This is Pathetic.
RK
Riana K's update09 Jun 2022, 16:41
Reviewer Update
Still not satisfied at all ! Customer care phoned me, gave me a number witch doesn't even ring.
This is Pathetic.
This is Pathetic.
Standard Bank's replyOfficial
10 Jun 2022, 08:42Good Day Riana Kuhn,
We hope you're well, we made attempts this morning to reach you on your mobile and sadly could not get hold of you.
In relation to your enquiry, kindly note that the banks offer the DHA services however we do not have access or control to their systems.
Due to the level of service provided by the Home Affairs they have had an increase in demand hence the lack of availability appointment dates.
They have advised that the system provides dates on Monday mornings, however as we now know its 1st come 1st serve.
Should you need any further assistance, we’re always here to help.
Kindest regards,
We hope you're well, we made attempts this morning to reach you on your mobile and sadly could not get hold of you.
In relation to your enquiry, kindly note that the banks offer the DHA services however we do not have access or control to their systems.
Due to the level of service provided by the Home Affairs they have had an increase in demand hence the lack of availability appointment dates.
They have advised that the system provides dates on Monday mornings, however as we now know its 1st come 1st serve.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Jun 2022, 08:42
Official
Good Day Riana Kuhn,
We hope you're well, we made attempts this morning to reach you on your mobile and sadly could not get hold of you.
In relation to your enquiry, kindly note that the banks offer the DHA services however we do not have access or control to their systems.
Due to the level of service provided by the Home Affairs they have had an increase in demand hence the lack of availability appointment dates.
They have advised that the system provides dates on Monday mornings, however as we now know its 1st come 1st serve.
Should you need any further assistance, we’re always here to help.
Kindest regards,
We hope you're well, we made attempts this morning to reach you on your mobile and sadly could not get hold of you.
In relation to your enquiry, kindly note that the banks offer the DHA services however we do not have access or control to their systems.
Due to the level of service provided by the Home Affairs they have had an increase in demand hence the lack of availability appointment dates.
They have advised that the system provides dates on Monday mornings, however as we now know its 1st come 1st serve.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team