No service ( home loans )

I have been trying to apply for a pbhl since the beginning of this year 18/01/2018,first I had no reply from anyone and the eventually I was told its rejected ( for something that wasn't my fault ),after sorting that out also with very bad communication and having to guess what to do it was finally approved last week Thursday 08/02/2018 I have been told that somekind of fulfillment agent would contact me which to date has not happened , I again called this morning 14/02/2018 to find out what the problem might be, the only answer I got was to be patient, this is seriously ridiculous how much longer should one be patient with such bad service and apparently I cant call the fulfillment agent to get an answer because they on the road the whole day, not sure how it takes 7 days to get me the contract to sign that's just very bad service and if you want to get frustrated with a bank then please apply for a home loan at this bank as it seems they don't need you're business.