1 reviews | Active since Oct 2011
NO Service, Home loan POOR SERVICE des****
<p>I have app**** for a Access Bond, on my long standing home loan with Standard Bank. Since first visiting the Branch in Middelburg, I was assured that this process would take Four working days. I have been to the branch now three times to find out about progress, visit upon visit. The customer support at the branch have to call the home loan service desk, in any case. I’ve been calling the Home Loan service desk now numerous times, myself, every time speaking to another consultant, and have had several different, people “assisting” me, the harder I complain about the lack of real help, I get transferred to another person and have to explain the whole process from the start. All documentation have been supp****, All has been signed, And assured me that it would be handled. Every time Home loans needs something different, however everything has been submitted. Not one person has called me back. Today I was on the phone transferred to FIVE different people. An SMS was sent saying that my Access Account has been created with reference number ********** 633 On the 4’th. Can ONE person not call me back and settle this matter. One gets assurance the calls are recorded, but I have to explain the same issue EVERY TIME! WHY?? Listen to the tapes, then!!! Why am I paying extra if I cant access MY Mony??</p>
Good day Lezanne
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Lezanne
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Lezanne
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Lezanne
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
This email was sent 11:26 Today 18/11/2016
So this email wasnt read? service still apauling!!! NON Existing, Why do I sent mail? Quick to take money, but when Accessing my own extra funds, there is an issue?? read your EMAIL!
Serisha,
This Complaint was logged on my wife’s Hello-Peter account.
My name is Christo Coetzer, Account: ********** 37 Id: ********** 093084
All information and relevant forms has been faxed through, and I have pictures of the fax documents from the Middelburg branch where Clifford sent it through. This has been a battle from the 4rth. Everyone apologises but nothing gets done, No one seems to have the authority do deal with anything.
This is NOT what you promise, your customer service is non existing!!
I have escalated this issue internally, where Amanda Reekee, who started assisting me yesterday. I have called the service desk again this morning and spoke to a consultant, (Zindle) one of many, who said that Amanda is in a meeting. This was at 10:12 today. I left a message with Zindle, for Amanda to call me back.
Yesterday Amanda was the first person to ever call me back. I'm awaiting her response.
I'm hoping that Amanda Reekee will finally help??? This is now up to you?
WC Coetzer
**********
This email was sent 11:26 Today 18/11/2016
So this email wasnt read? service still apauling!!! NON Existing, Why do I sent mail? Quick to take money, but when Accessing my own extra funds, there is an issue?? read your EMAIL!
Serisha,
This Complaint was logged on my wife’s Hello-Peter account.
My name is Christo Coetzer, Account: ********** 37 Id: ********** 093084
All information and relevant forms has been faxed through, and I have pictures of the fax documents from the Middelburg branch where Clifford sent it through. This has been a battle from the 4rth. Everyone apologises but nothing gets done, No one seems to have the authority do deal with anything.
This is NOT what you promise, your customer service is non existing!!
I have escalated this issue internally, where Amanda Reekee, who started assisting me yesterday. I have called the service desk again this morning and spoke to a consultant, (Zindle) one of many, who said that Amanda is in a meeting. This was at 10:12 today. I left a message with Zindle, for Amanda to call me back.
Yesterday Amanda was the first person to ever call me back. I'm awaiting her response.
I'm hoping that Amanda Reekee will finally help??? This is now up to you?
WC Coetzer
**********
Really NO responce?? Not Friday, Not Today, Just Nothing?!? 21/11/2016 Hoping i will just go away?
Really NO responce?? Not Friday, Not Today, Just Nothing?!? 21/11/2016 Hoping i will just go away?
I received an email that my Application for Accessbond has been declined, that i have an outstanding credit card balance.
this is the facts:
I Was again in the branch this morning I spoke with a consultant "Clifford": At the Middelburg Branch. ********** ********** 14 was a gold credit card that was paid in full 2014 (almost 3 years ago)
Clifford Phoned Credit Card department and received "Emily Gaobotse" as ref. for rectifying records that have not been maintained by Standard Bank.
The ATM Stop is a fault of Standard bank and not of my own. I therefore am not satisfied with how I have been treated and dismissed due to incorrect information about my Credit Status with Standard Bank.
Surely this has to bee looked at?
I received an email that my Application for Accessbond has been declined, that i have an outstanding credit card balance.
this is the facts:
I Was again in the branch this morning I spoke with a consultant "Clifford": At the Middelburg Branch. ********** ********** 14 was a gold credit card that was paid in full 2014 (almost 3 years ago)
Clifford Phoned Credit Card department and received "Emily Gaobotse" as ref. for rectifying records that have not been maintained by Standard Bank.
The ATM Stop is a fault of Standard bank and not of my own. I therefore am not satisfied with how I have been treated and dismissed due to incorrect information about my Credit Status with Standard Bank.
Surely this has to bee looked at?