CO
Christine O

1 reviews | Active since Aug 2018

08 Oct 2018, 11:40

No service from Transactional ***** department

It is very bad service, or rather none, when all the requested documents have been sent to the Transactional ***** department, and then there is absolutely no response. After resending the email I received the one and only automatic response but no response to any other email. This is really not service enabling me to feel good to move forward. The worst part is that the personnel helping me in the branch can't get a response either.

0
Replies (2)
Standard Bank
Standard Bank's reply08 Oct 2018, 13:10
Official

Dear Christine Odendaal

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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CO
Christine O's update10 Oct 2018, 20:54
Reviewer Update
After still getting nowhere for a few days, the problem was resolved in about four hours today. Thank you for today's excellent service.