NO SERVICE FROM THE ***** INVESTIGATION TEAM!

I have been a victim of card *****. After I reported the case I needed to follow up with the ***** investigation team about the outcome. I have been trying to contact the ***** investigation line and held on for 2 hours but NO one answers the phone. No matter how busy a call centre is, it is impossible to hold on for 2 hours without anybody answering. I phoned the normal call centre and the ***** hotline but nobody can help me, only the ***** Investigation line. I am beginning to wonder if Standard Bank even has a ***** investigation team. Don't bank with Standard Bank, terrible service!!!