AJ
Annette J
1 reviews | Active since Dec 2018
22 Jun 2022, 10:35
No service from Std bank
I had a deduction off my credit card for a f2f delivery. I phoned to query and was told to go to bank and nearest bank is 100kms from me. sent several emails from my bank app, but only got the response that someone will get back to me since 21 May query ***5, ***9, ***6, over several days. still no response. I eventually went to Standard Bank Burgersdorp on 14 June and was advised that it is for the delivery of my credit card and will be delivered in the next 3 - 5 days. I have had no delivery, no phone call, no notice of delivery, WHAT DO I DO,
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
22 Jun 2022, 10:48Good day Annette
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply22 Jun 2022, 10:48
Official
Good day Annette
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AJ
Annette J's updateReviewer Update
22 Jun 2022, 15:39Just had a call from courier. The cards were only sent to them today after I complained. What is going on with Standard Bank that they do not do their jobs. I am disgusted in the service I received and wasted petrol to go to a branch to no avail as nothing was done about it when I was there the cards were still not sent. You need to jack up your service
AJ
Annette J's update22 Jun 2022, 15:39
Reviewer Update
Just had a call from courier. The cards were only sent to them today after I complained. What is going on with Standard Bank that they do not do their jobs. I am disgusted in the service I received and wasted petrol to go to a branch to no avail as nothing was done about it when I was there the cards were still not sent. You need to jack up your service
Standard Bank's replyOfficial
23 Jun 2022, 10:35Dear Annette
We apologize that this has been your experience. We are glad that we could assist with escalating and resolving this matter.
We take customer service seriously and we hope that we can do better.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
We apologize that this has been your experience. We are glad that we could assist with escalating and resolving this matter.
We take customer service seriously and we hope that we can do better.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Jun 2022, 10:35
Official
Dear Annette
We apologize that this has been your experience. We are glad that we could assist with escalating and resolving this matter.
We take customer service seriously and we hope that we can do better.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
We apologize that this has been your experience. We are glad that we could assist with escalating and resolving this matter.
We take customer service seriously and we hope that we can do better.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
AJ
Annette J's updateReviewer Update
24 Jun 2022, 13:20At last I received my cards, but why must I first complain on Hello Peter before I get a response. I still want it investigated by Std Bank as to why no one responded and even the bank advising it was sent but not sent. Cannot complain about service if there is no service
AJ
Annette J's update24 Jun 2022, 13:20
Reviewer Update
At last I received my cards, but why must I first complain on Hello Peter before I get a response. I still want it investigated by Std Bank as to why no one responded and even the bank advising it was sent but not sent. Cannot complain about service if there is no service
Standard Bank's replyOfficial
25 Jun 2022, 12:06Hi Annette
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Jun 2022, 12:06
Official
Hi Annette
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***