No Service from Standard Bank Vehicle Asset Finance

Being a fairly new client of Standard Bank Vehicle Asset Finance, I have to say that I am disgusted by their service levels. Due to the COVID-19 pandemic I app**** for a premium holiday on my vehicle payments on 27 March 2020. I received no feedback and contacted their call centre again on 30 April 2020. I was informed that they are busy with my request and that someone will contact me in due course. After I hung up I received an sms (30 April 2020) to inform me that they are currently experiencing high demand to assist customers and that they are working hard to get back to me as soon as possible and that they encourage me to e-mail them. I send another e-mail on 02/05/2020 requesting again for their kind consideration of premium relief for 2 months. Today is the 27th of May and to date I have had no response from Standard Bank Vehicle Asset Finance. It is really sad that clients are just ignored.