No service from Standard Bank

Item: Standard Bank
Rating: 1
Author: Hettie K

In order to close a bank account of a deceased person I need to send documents to the deceased estate department. According to the website I should use the email address ***. According to them I should use the address ***, but I only received responses that the email address will no longer be attended to. NOBODY is helping me to close my deceased person's bank account.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

31 Oct 2020, 05:33

Good day Hettie Koekemoer

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********
***********

Standard Bank's reply31 Oct 2020, 05:33

Official

Good day Hettie Koekemoer

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********
***********

Standard Bank's replyOfficial

04 Nov 2020, 15:16

Good day Hettie Koekemoer

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 04 November 2020.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre
***
***

Standard Bank's reply04 Nov 2020, 15:16

Official

Good day Hettie Koekemoer

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 04 November 2020.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre
***
***