No Service from Standard Bank - and they don't care!!!

I've been trying to get a settlement figure from Standardbank for a vehicle written off in an accident. Firstly, it took FOUR days for ms. Sonja Abdullah to provide me with a settlement - and when she supp**** me with it the settlement figure was higher than my my statement balance for the same month! Of course she did not answer her phone, even messages left were not answered. Eventually, afetr 2 weeks, I got a call back, and when I asked how this could be her answer was "she did not know why, the system gives her the figure". The settlement figure lapsed after 5 days, and when I wanted an updated figure everyone was on leave for the festive period! How can Standard bank provide a customer service when NOT ONE person is left in their service departments? Btw, I eventually got a settlement figure again (on the 10th of January 2020) - I am still waiting for an answer on a question I sent the same day to the very same Ms. Abdullah...today is the 13th..... Standard bank your service sucks.