WG
Wayne G
1 reviews | Active since Aug 2013
30 Aug 2022, 16:35
No service from Standard Bank
I am not receiving my OTP's at all. I am overseas and before I left I changed the way I receive my OTP's to e mail and this worked for awhile. Now I receive my OTP's for my credit card only on my email and no OTP at all on my ordinary banking so am unable to do some transactions. As I am overseas I cannot visit a branch . All e mails go unanswered and calling just leaves you holding for ages.
I don't know what to do as standard bank is absolutely non contactable. Absolutely no service at all.
Anybody know how I may get this resolved?
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Replies (1)
Standard Bank's replyOfficial
30 Aug 2022, 16:56Hello Wayne
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply30 Aug 2022, 16:56
Official
Hello Wayne
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***