No service from so-called business banker

Oh Standard Bank, I've had so many issues with your service delivery, but I'll list the most recent one here - after spending hours in the Woodmead branch with the manager, almost a year ago, to update some VERY important business/banking details, I found out months later that none of what we were told was done, had been done. Needless to say this caused a number of administrative headaches. <br> I recently contacted branch manager Mr. Allies to ask about it. He said I should e-mail him, which I did. Then I followed up... still no reply, no acknowledgement of receipt... Today I spoke to his 'assistant', whose only response was that he would look into it - he did not ask my name, or phone number, or e-mail address, so ... I guess I won't hear back from him either. I need to take my business to a bank who cares and stop wasting time and energy with SB :( (Not sure my ID number will give you a clue since I have most likely still not been uploaded to the system as owner or signatory.)