NO SERVICE FROM PRIVATE CLIENT CENTER - RCP REDUCTION REQUEST

I am writing to follow up on my recent request for a reduction of my RCP and a recalculation of the installment. I have yet to receive any feedback or assistance from Ms. Mojela or the relevant department.

Unfortunately, this has been a recurring challenge. Each time I require assistance with RCP recalculations, I am faced with long delays, and I often have to follow up multiple times—calling and lodging complaints—before any action is taken. This has made the process incredibly frustrating and disheartening.

As a private client, I had hoped for a higher level of service and support. However, the continued delays and lack of responsiveness have been deeply disappointing. I kindly request that my matter be attended to urgently, and that I receive clear communication on the progress of my request. My request was sent on the 28th of May.