No Service from Enterprise Direct

Standardbank Enterprise in Cape Town is a joke, We have a business account I called to stop a payment on a Stop order and reverse the SO payment they ask for an email, I email they don't respond, I called 8 days later asking if they have done my request, Carl from Enterprise is full of excuses but still fails to do what is requested on the email, I have been chasing via email asking for an update on my request nothing is done and no response. Standardbank Enterprise Carl is making the bank look bad.