No service from client service and complaint

I am so disgusted and tired that I have to always sweat and struggle with Standard Bank when I request services from them. I have app**** for a re-advance loan application no ***, on the 08 April I was told that the application was approved and I should complete re-advance payment advise at the branch for a payment of the money to be deposited into my nominated account within 72 hours. I duly went to the nearest branch same day to complete the form and on 11 April client service confirmed receipt of the form. I waited for the deposit until I phoned on the 14 April client service which raised an escalation, on the 15 April I phoned and there was nothing done, I made a complaint with complaint resolution same day. All I have been receiving from the complaint division is stupid turnaround time of 8 days which I don't understand on something that should take 72 hours to process. I would really like to know from Standard bank whether I will get this money that I will repay or did they change their mind for whatever reason, so that I don't even have to bother contacting them anymore, and please remind me in future not to take up anything with them anymore. So irritated.