TJ
Tanya J

1 reviews | Active since Mar 2012

30 Mar 2015, 13:58

No Service For Windows Phones

I am very disappointed in Standard Bank with regards to their cellphone banking. I have a brand new Nokia 535 and I downloaded the Std bank App. All seemed to go fine until I tried registering on the App. I phoned the call centre only to be told that they don't cater for Windows phones. I specifically asked when I bought the phone if I would be able to have my banking apps on the phone and I was told that it is possible.<br> I find it very inconsiderate of Std Bank to exclude the Windows phones users from their application. I also have many friends who use Windows phones. Obviously they are with banks who care about their Windows customers. I have been a Std Bank customer for many years but I am seriously considering changing to a different, more 'with the times' bank who can offer me all the perks they offer and not just some of them.

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Replies (1)
Standard Bank
Standard Bank's reply01 Apr 2015, 13:11
Official
Hello Tanya Jacobs,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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