No service for more than 4 years but continuous billing - also more than 10 years of no statements

Standard bank credit card division have been billing me for over 4 years without any statements or comms. We recently went into the bank and found out that over R3000 is due on the account. This has been despite me trying to get a credit card from Std bank for over 4 years. I have been told that I need to pay R50/statement and 124 statements before they can see how the account has come to be where it is currently. Surely, the recorded phone messages will show how many times I have contacted them, for a credit card to be delivered to me. This unprofessional and ********* billing is not behaviour becoming of a ‘top’ financial institution.