No service/FEEDBACK

Please may someone educated from your legal department kindly please be of assistance to me with directing me to someone with expertise that can actually assist me in a proper language by supplying me with my requested information.I contacted the legal assist call centre 3 times already and spoke to 3 different consultants over the last 3 days without assistance.All they can say is im covered and i can visit a laywer but if i ask them for the written approval to be mailed to me there is nothing.I cannot stress the frustration in having to repeat myself every time when i have to phone in and having to re-explain my everything to clearly un-educated people that does not understand.I have been paying for a legal assist plan policy since 2013 and now that I require some advice from my plan there is NO ASSISTANCE/NO HELP/NO NOTHING!Standard bank is quick to sell products and make promises but once you make use of a product there is no after sale assistance. I logged a complaint online and even went as far as mailing the Complaint Resolution Centre and still I am awaiting an answer,a process,a written approval, claim form.BEWARE!PLEASE PEOPLE DO NOT WASTE MONEY ON THIS NO SERVICE PRODUCT