No Service

Dear Michael Nathan Bain,

We have closed your complaint relating to case number ***2 as we require further information from you, to assist us in investigating and resolving your complaint.

Once we have received the outstanding information requested from you, the complaint will be reopened.

We at Standard Bank appreciate that you have reached out to us, as it enables us to continue to improve our service to you as our valued customer.

I received this after getting a phone call, in which it was confirmed that I had not been paid yet.
I further confirmed that I had sent the transaction details to the address listed above...

I also want to say, that I did not find the telephonic decorum very good either...
Just a hello... how are you? As an opening line... I thought I was dealing with a telemarketer at first not a professional person from the bank.

This morning I received an email from inwardpayments asking me to follow a process to access the money. Now when logging in to check, I see the money reflecting.

It took 13 days from the time this money was received by standard bank for it to reflect in my account.
The communication from the bank was less than satisfactory, as nobody seemed to know what was going on - or provide any clear feedback.

My final communication from the bank was that my query was closed due to my not providing the bank with information that was requested - that is a blatant lie.

I have seen a serious degradation in the quality of the services over the last 5 years, including a massive reduction in ATM's.

This seems to have been resolved, all be it begrudgingly while trying to blame me for a failure to provide service.

My feelings are such about the bank as a whole - I do feel that I would have struggled even worse if it was not for the help of your team - so thank you