AG
Aveshan G
1 reviews | Active since Aug 2016
25 Mar 2025, 06:13
No service
I have been waiting from the 9th of March for your social media complaints team to get back to me. I have sent the required but have not recieved any acknowledgment of the email. I responded to the same email on the 16th March to ask if anyone is going to respond and there has been silence. And after I type this response you guys will call and say it's been escalated which is absolutely pointless and frustratin so DO NOT CALL ME WITHOUT FEEDBACK OR A RESOLUTION
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Replies (3)
Standard Bank's replyOfficial
25 Mar 2025, 06:54Dear Aveshan,
Thank you for coming back to us.
Our team will look into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our team will look into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply25 Mar 2025, 06:54
Official
Dear Aveshan,
Thank you for coming back to us.
Our team will look into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our team will look into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
AG
Aveshan G's updateReviewer Update
25 Mar 2025, 08:54The standard best practise to acknowledge and email is 2 business days. The least your team could do is acknowledge emails and advise on a date of next update for effective management of the customers expectations.
AG
Aveshan G's update25 Mar 2025, 08:54
Reviewer Update
The standard best practise to acknowledge and email is 2 business days. The least your team could do is acknowledge emails and advise on a date of next update for effective management of the customers expectations.
AG
Aveshan G's updateReviewer Update
04 Apr 2025, 11:03Still waiting for a resolution and feedback on the matter. I was promised a call back by the consultant in the hello Pete complaints team within 24 hours and it's been 2 weeks now
AG
Aveshan G's update04 Apr 2025, 11:03
Reviewer Update
Still waiting for a resolution and feedback on the matter. I was promised a call back by the consultant in the hello Pete complaints team within 24 hours and it's been 2 weeks now