No service delivery from Standard Bank Home Loans

On the 27Mar2015 I called standard bank requesting that they change my bond attorneys to attorneys closer to where I stay or work. They have not given me feedback till I called again today (1 MONTH LATER) to find out what the status of the request is. Today I am told that they will send through the request which will then be resolved in 4 to 6 weeks. This request was supposed to have been sent 4 weeks ago already what have they been doing this whole time? Standard Bank is slacking! They used to be on the ball but now they are slacking. Every week it's a new issue.