NO SERVICE DELIVERY

STANADARD BANK VEHICLE AND ASSET FINANCE: I missed my payments my car was involved in an accident and I needed money for excess and I was ****med. I was advised to apply for extension on my term loan pf which i did. The lady who was assisting me it was NOMZAMO MSIBI A recovering agent from lwmdebtrecovery.co.za. I got a confirmation letter from *** acknowledging receipt of my documents with ref no: 77987 and they said they will respond in due course and I must not reply to that email. Shortly after that NOMZAMO MSIBI called me and wanted to know if I got documents from standard bank to sign I said no only an acknowledgement of receipt. Days later I sent NOMZAMO and email to advise her that I haven’t received anything I didn’t get any response her contact number all of them are not going through including cell numbers. Now I get calls from collection regarding the arrears and when tell them about my request the tell me they can see it its approved however documents needs to be signed. I was advised to call debt care and the debt care they say they can’t see anything on the system. They put me back to collections and who also put me back to debt care. I’M VERY UPSET WITH THIS PATHETIC SERVICE I FIND IT HARD TO BELIEVE THAT ALL OF A SUDDEN THEY CAN’T FIND MY DOCUMENTS TO SEND THEM THROUGH TO ME AND I’M NOT GOING TO MAKE ANOTHER APPLICATION BECAUSE THE SAME THING WILL HAPPEN. CAN SOMEONE HELP ME.