No Service

My father has passed away 6 weeks ago. We have bought a property together. Since hia passing we have tried to get hold of the Home Loan department so that we can get the account information to keep paying for our property. No luck, they do not respond to our emails and our local branch doesn't want to assist. This is the worst bank of all times. I mean I want to pay you and you can not even assist. My father also had insurances with you and my grieving mother is still struggling just to get answers from the bank. This is disappointing and disgusting. You can not even assist your own customers while they are still going thru difficult times. Most useless bank ever!