1 reviews | Active since Aug 2010
No service, Bitterly disappointed in Standard Bank!!!
Good morning. I found out last week that my profile is inactive because I did not send my Smart ID. It is lost. I do not have it!! I was told by my banker (whom only introduced herself last week as well.....) that I should apply online and that would suffice for now. Which I did. Now I cannot re-install the banking app on my new phone as my profile is still suspended or whatever you call it. I hit a brick wall every time I call someone. Prestige banking does not answer my mails. My banker does not even answer her phone. I am supposed to be a 'private client', and I am getting ZERO service. I am so disappointed with Standard Bank. Can I please get someone to help me as I am being held hostage through no fault of my own.
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***