No Service attitude

On the 26/01/2015 i started receiving calls and sms's from Standard Bank regarding my personal loan that is apparently in arrears, by the way this is my 3de loan with Standard bank and i have never skipped a payment on either of these accounts the current one included.Im terribly irritated by all these calls and sms's.I started calling the customer care on 28/01/2015 and was cut off and transferred probably 7 times and just never reached the right department. My salary date changed and is now on the 28th of the month and comes in the Friday if the 28 falls on a Sunday. On my visit to the Paarl branch to resolved the problem and after standing in the queue at enquiries for more than 20mins I couldn't be helped and was send to a different department that will handle my issue. Where i again had to queue for another 20mins.Point is the problem is that this still isn't resolved because of a no worry staff attitude in all Standard Bank departments.Im a working man and can't spend hours in the bank.Yeah and Btw i have had my Standard Bank savings account from 2003 and this is the service i receive.