NO SERVICE AT STANDARDBANK

I tried to contact Standardbank yesterday just to get my policy number for the loan ive got with them but i have never experienced such poor standard call center service. In the time that i was on the phone they transferred me to 5 different people which eventually resulted in my airtime getting depleted. <br> <br> I sent them an email complaining about this. They eventually contacted my husband back but once again he was transferred to 3 different persons of which, once again, no one was able to assist. and the last person cut him off. <br> <br> They sent an email assuming the problem was solved. I once again explained what happened AGAIN. After which they sent us an direct contact line. I tried to contact them this morning but its ONCE AGAIN the wrong number. - this line is for insurance and so forth.<br> <br> All i'm asking for is our policy number for the personal loan we've got so that FNB can change our debit order.<br> <br> HOw is it possible that you've got thousands of people in that call center thats not able to enter a simple id number and get a policy number? why should something so simple take 2 days????? maybe thats why your banking fees are sky high because youve got to pay all those employees<br>