AL
Andre L
1 reviews | Active since Nov 2018
21 Oct 2020, 12:42
No service at Standard Bank Castle walk
I have an investment with standard bank that must be re invested. 2 days ago i sent an email to standard bank regarding the investment. Heard nothing from them! So this morning I went to the bank and sat in the que! After 2 hours there stil was people in front of me waiting. They had 2 people to handle the que and it took mote than half hour to handle one client There is no music or n TV to make things more calming! The information Clark wore a T Shirt with the logo-Banking like never before- Sad to say that before was better! I did not get helped and walked out to transfer my fixed deposit to Capitec that wil not take 20 min! You should close Castle walk branch with all the others
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 Oct 2020, 16:33Dear Andre Lourens
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 Oct 2020, 16:33
Official
Dear Andre Lourens
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
28 Oct 2020, 08:27Hello Andre
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply28 Oct 2020, 08:27
Official
Hello Andre
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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AL
Andre L's updateReviewer Update
28 Oct 2020, 09:09I received a call from Standard bank castle walk and was assured that they are going to improve there services there! It won't happen overnight but will watch the progress to insure a better service to all! Hope they fulfill in their promises!
Thank you
Thank you
AL
Andre L's update28 Oct 2020, 09:09
Reviewer Update
I received a call from Standard bank castle walk and was assured that they are going to improve there services there! It won't happen overnight but will watch the progress to insure a better service to all! Hope they fulfill in their promises!
Thank you
Thank you