CJ
Chantelle J
1 reviews | Active since Aug 2015
05 Jun 2020, 13:58
NO SERVICE AT ALL#NO COMMUNICATION#NOT MOVING FORWARD
I Have a loan with Standard Bank, I lost my job and I went in to the branch 3 times to arrange a payment plan or payment holiday. I also sent 3 follow up mails with no success.I am in a huge stress and need to make arrangements still no feedback. Last option Hello Peter even wonder if they will respond to this with their current bad service.I mean look at your slogan....Moving Forward seems like they are moving backwards and taking everyone with them....I see a lot of bad complaints.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Jun 2020, 16:27Dear Chantelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Jun 2020, 16:27
Official
Dear Chantelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's replyOfficial
09 Jun 2020, 11:11Dear Chantelle
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply09 Jun 2020, 11:11
Official
Dear Chantelle
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***