No service at all

I put 32 day notice to withdraw funds due on 06th October. Since it's a Sunday I enquired if I would be able to withdraw. Two staff members including HOD answered in the negative. My reply was that their system was 'dof' as it should cater for such days. I need funds before Monday. I'm sure a bank manager or HOD is entrusted with such powers to override. The next open branch is 20 kilos away by the way. Tshilidzi Mulaudzi promised to urgently resolve query but to no avail. Ironically it was canceled and I had to reapply yesterday