No Service at all

To Standard bank Management.

I send through my first complaint on the 28th of June 2021. It is now the 8th of July 2021 and no answer yet about the serious bad situation I am in because of wrong advise given to me by Standard bank.

As long as you can take money from people every month you just don’t care about anything else. O yes sorry I forgot the best part. Standard bank makes a mistake but then the client is held responsible for the stuff up.

Way to go Standard bank Well done on your poor service keep it up you are doing well in the worst service department.

I spoke to Adilade from the home loans department as well as Mr Sekwale her supervisor. I asked them to pull the calls involved. They did so and advised me that wrong info was given too me. I requested the calls to be forwarded to me. They said they would do so, And yes I am still waiting for that. No satisfaction there.

Then Mildred from the complaints department send me a mail stating that the matter has been escalated and I would receive feedback. I am still waiting for that as well. I send e-mails but get no response.

I want my recordings as requested and agreed upon by the consultant. I want the terms given too me by the first two consultants to be adhered too, I accepted those terms. That is all on recording so listen to it.

Time is ticking by and nothing at all is being done to resolve the issue at hand.

Yes send me your automated response again that means nothing at all.

I can not believe that no one is able to make a decision about what is transpired in the last couple of days. O no sorry I suppose that is my fault as well because Standard bank consultants can’t and don’t know how to do their jobs and give clients the wrong information.

The next correspondence I receive better be with a answer to what the hell is happening and a answer on how you are going to resolve this matter. This is so very sad to see how far the service has fallen.

My complaint reference no is ***.

Sort this out as it has been almost two weeks.

Wynand Van Zyl