NO SERVICE AT ALL

I am now more than fed up with Standard Bank and their non service delivery. I have 2 merchant accounts with them. About 2 months ago I requested a new machine as the one is broken. They said that it will be delivered within 24 to 48 hours. It eventually arrived today. Don't know what happened to the 48 hours but anyway... We followed up with Lerato at African Resonace. Apparently the machine was delivered in Alberton but my office is in Benoni. After it arrived today I cant use the charger for the machine as the point is bent. This after it being sealed? I also spoke to Kabelo Phoffu, service manager Merchant Solutions when he came to my office. He said he will follow up and get back to me. I am still waiting. I have been charged every month for the machine when I could not use it. They are fast to take their money but not fast to deliver a service which I as a customer pays for. This is my second complaint on Hello Peter and I have not had feedback. Pathetic service from Standard Bank but what else can you expect from them?