No service at all

As am writing this am in a bank , an 1 hr later still no service , bank manager walks in & out of canteen as though all is efficient . Complained once about service but till today there is no improvement . How do u call it customer service where there is none. Banking at Tembisa Plaza is a night mare!! Branch manager catch a wake up , give people service not queuing forever. Get more staff if u have to & give fast , efficient service we deserve. Stop going to the canteen