No service and useless call center
I called in on the 29th of May 2018 at 9:15am to reverse 2 debit orders that I had a dispute against. This morning I got 2 SMSes confirming the reversals only to find that one of reversals was incorrect. I called in today to resolve this at 9:14am and was made to hold 21 minutes by a consultant who went to speak to their team leader. And still my issue is not resolve. This bank is useless
Dear Nosipho Mo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Nosipho Mo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Nosipho Mo
Thank you once again for posting your comments.
I refer to our telephonic conversations and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Nosipho Mo
Thank you once again for posting your comments.
I refer to our telephonic conversations and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***