No service and rude people

I have been contacted by Blake and associates regarding my Standard Bank Vehicle account. Upon request this morning at 08:56 to receive the settlement letter to settle my account I was told that I will only have it by 16h00 this afternoon. I told them that it was not acceptable and want it by noon. Twelve came and went no call, no email. I called them again and I was rudely told that they will get back to me. I called again now and a gentlemen informed me that the request was sent and there is no turn around time. I asked him why I cannot get the letter and he gave me the amount witch is the outstanding balance. I then asked him why it is so high and he told me I did not ask for discount. Prior to this I have send an sms and 2 emails to Standard Bank with out any reaction or call regarding my request. I will never do business with Standard Bank again as there survice is non existing. What is happening to our banks. Has know one any pride in there work anymore.