No service and no refund

My fiance sent me R400 worth of data to me through a standard bank ATM. It said it had gone through, the money was taken from his account as expected. I never received this data. He proceeded to phone into standard bank and find out why it hadn't gone through. They claimed that it had been sent through and that I had received my data. This did not happen I received no data and I don't have any confirmation of the data being sent to my tab, I got nothing. He was then informed that they won't be refunding him or to look closer into the claim, insinuating it was a fault on his part, yet we know for a fact it was done correctly. I'm sick of major corporations not investigating claims and complaints properly and accusing clients that its in fact the clients fault. This is why the consumer protection act was put into place and I will be taking this matter further. I'm completely disgusted by this situation.