RS
Rene S
1 reviews | Active since Apr 2019
16 Apr 2024, 13:03
NO SERVICE AFTER MORE THAN A WEEK
After three visits to Standard Bank and close to 6 hours wasted, and even after a meeting with the customer services manager at Mall@Carnival with promises to fix charges on my credit card. The promised adjustments have not been done after more than a week. In the interim I am charged interest on these charges and again I am stuck with frustration, irritation and complete disappointment in Standard Bank. Good to know that Standard Bank feels no need for customer service. As long as they get their charges and charges and charges and interest - ***** THE CUSTOMER.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
16 Apr 2024, 13:16Dear Rene
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Apr 2024, 13:16
Official
Dear Rene
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
RS
Rene S's updateReviewer Update
17 Apr 2024, 11:22I do not need an apology I need to get this bulldust sorted. How will you ensure that the issue is taken care of when you do not have any details and an in branch customer service manager can't even keep to what he promised. I am thinking this is nothing more than an automated reply. Seems about right for Standard Bank because clearly customers are a dime a dozen.
RS
Rene S's update17 Apr 2024, 11:22
Reviewer Update
I do not need an apology I need to get this bulldust sorted. How will you ensure that the issue is taken care of when you do not have any details and an in branch customer service manager can't even keep to what he promised. I am thinking this is nothing more than an automated reply. Seems about right for Standard Bank because clearly customers are a dime a dozen.
Standard Bank's replyOfficial
17 Apr 2024, 11:58Dear Rene
This has been received by our team and it has been escalated.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards
Standard Bank Hello Peter Team
***
This has been received by our team and it has been escalated.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Apr 2024, 11:58
Official
Dear Rene
This has been received by our team and it has been escalated.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards
Standard Bank Hello Peter Team
***
This has been received by our team and it has been escalated.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards
Standard Bank Hello Peter Team
***
RS
Rene S's updateReviewer Update
18 Apr 2024, 12:10Dear Hello Peter Team
Thank you for the mail, but if I have to call the call center 1 more time I may as well book myself into a padded room.
***** Department was due to get back to me within 5 - 7 working days. I have received messages that they are working on the case, so I suppose it is more like 50 - 70 days. My last visit to Standard Bank was on 5 April 2024. Your e-mail asks for patience until 22 April 2024 because...................... Because customers are just not a priority and Standard bank will take their sweet time. Ever wondered what's wrong when you have this many negative reviews. Well now, other than the ***** case not resolved as yet, the promised reversals not done yet, I am wondering how I should feel about being charged interest on these amounts............ What do you think?
Would it be fine for me to NOT pay my account for more than a month because I have no interest?
WOW!!!!!!!!!
I am so disgusted.
Thank you for the mail, but if I have to call the call center 1 more time I may as well book myself into a padded room.
***** Department was due to get back to me within 5 - 7 working days. I have received messages that they are working on the case, so I suppose it is more like 50 - 70 days. My last visit to Standard Bank was on 5 April 2024. Your e-mail asks for patience until 22 April 2024 because...................... Because customers are just not a priority and Standard bank will take their sweet time. Ever wondered what's wrong when you have this many negative reviews. Well now, other than the ***** case not resolved as yet, the promised reversals not done yet, I am wondering how I should feel about being charged interest on these amounts............ What do you think?
Would it be fine for me to NOT pay my account for more than a month because I have no interest?
WOW!!!!!!!!!
I am so disgusted.
RS
Rene S's update18 Apr 2024, 12:10
Reviewer Update
Dear Hello Peter Team
Thank you for the mail, but if I have to call the call center 1 more time I may as well book myself into a padded room.
***** Department was due to get back to me within 5 - 7 working days. I have received messages that they are working on the case, so I suppose it is more like 50 - 70 days. My last visit to Standard Bank was on 5 April 2024. Your e-mail asks for patience until 22 April 2024 because...................... Because customers are just not a priority and Standard bank will take their sweet time. Ever wondered what's wrong when you have this many negative reviews. Well now, other than the ***** case not resolved as yet, the promised reversals not done yet, I am wondering how I should feel about being charged interest on these amounts............ What do you think?
Would it be fine for me to NOT pay my account for more than a month because I have no interest?
WOW!!!!!!!!!
I am so disgusted.
Thank you for the mail, but if I have to call the call center 1 more time I may as well book myself into a padded room.
***** Department was due to get back to me within 5 - 7 working days. I have received messages that they are working on the case, so I suppose it is more like 50 - 70 days. My last visit to Standard Bank was on 5 April 2024. Your e-mail asks for patience until 22 April 2024 because...................... Because customers are just not a priority and Standard bank will take their sweet time. Ever wondered what's wrong when you have this many negative reviews. Well now, other than the ***** case not resolved as yet, the promised reversals not done yet, I am wondering how I should feel about being charged interest on these amounts............ What do you think?
Would it be fine for me to NOT pay my account for more than a month because I have no interest?
WOW!!!!!!!!!
I am so disgusted.
Standard Bank's replyOfficial
18 Apr 2024, 12:39Hi Rene
We will follow up on the matter and we will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up on the matter and we will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Apr 2024, 12:39
Official
Hi Rene
We will follow up on the matter and we will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up on the matter and we will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***