No service *******

Beware of this Bank. I have an account which I want to close and they are blocking me from closing the account. I go to their branches, they are closed when the website says they are open. I have logged a complaint or query, they want to phone me, they phoned me, I didn't answer, now they have closed my request as per the email I received. I don't know why they want to phone me, because I do not want to keep the account open. It needs to be closed. Your calls won't change that. They gave me a number to opt in for Whatsapp chats, this number has given me a technical error for the past 5 days when I enter my ID number, all that I can think is that my ID is blocked from Whatsapp assistance because a Banker was assigned to convince me to keep my account. CLOSE MY ACCOUNT. I am not going to pay fees for another month for an account which I am not using. You are blocking me from closing my account and in return *****ing from me for no service.