DK
David K
1 reviews | Active since Dec 2015
24 Mar 2025, 13:35
No service
We’ve been trying to open a late estate account with Standard Bank but we are unable to get assistance immediate assistance. We’ve been to Boulders shopping centre 3 times and the business bankers are either on leave or in a meeting. Today we went to Mall of Africa and spoke to a lady by the name Kgomotso, she went to check with the bankers and they said they were unavailable and that we must send an email to make an appointment.
What is frustrating is that we always get different information and it appears they don’t want to help us. In 2021 we opened the same type of account at Boulders shopping centre by just walking in and there was no appointment needed. In these competitive times, what type of bank is unable to open a business account for new clients immediately.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
24 Mar 2025, 14:34Dear David
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Help Centre
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Help Centre
***
Standard Bank's reply24 Mar 2025, 14:34
Official
Dear David
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Help Centre
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Help Centre
***
DK
David K's updateReviewer Update
25 Mar 2025, 09:33Hi there,
We received a call from the banker at the Boulders branch by the name Tebogo and we arranged an appointment for today at 10:00. This morning he phoned at 8:00 to say he will not be at work as he is not well, but he will contact the Mall of Africa branch to call us and continue with the 10:00 appointment. It’s now 09:31 there has been no call to make the arrangements.
This is so unprofessional. The thing is we already have a late estate account with Standard Bank already hence we insist on going back to you.
Can you please assign a professional late estate banker to help us?
We received a call from the banker at the Boulders branch by the name Tebogo and we arranged an appointment for today at 10:00. This morning he phoned at 8:00 to say he will not be at work as he is not well, but he will contact the Mall of Africa branch to call us and continue with the 10:00 appointment. It’s now 09:31 there has been no call to make the arrangements.
This is so unprofessional. The thing is we already have a late estate account with Standard Bank already hence we insist on going back to you.
Can you please assign a professional late estate banker to help us?
DK
David K's update25 Mar 2025, 09:33
Reviewer Update
Hi there,
We received a call from the banker at the Boulders branch by the name Tebogo and we arranged an appointment for today at 10:00. This morning he phoned at 8:00 to say he will not be at work as he is not well, but he will contact the Mall of Africa branch to call us and continue with the 10:00 appointment. It’s now 09:31 there has been no call to make the arrangements.
This is so unprofessional. The thing is we already have a late estate account with Standard Bank already hence we insist on going back to you.
Can you please assign a professional late estate banker to help us?
We received a call from the banker at the Boulders branch by the name Tebogo and we arranged an appointment for today at 10:00. This morning he phoned at 8:00 to say he will not be at work as he is not well, but he will contact the Mall of Africa branch to call us and continue with the 10:00 appointment. It’s now 09:31 there has been no call to make the arrangements.
This is so unprofessional. The thing is we already have a late estate account with Standard Bank already hence we insist on going back to you.
Can you please assign a professional late estate banker to help us?
Standard Bank's replyOfficial
25 Mar 2025, 11:09Hello David,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Mar 2025, 11:09
Official
Hello David,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
DK
David K's updateReviewer Update
26 Mar 2025, 13:35Hi, I am relieved to report that we received assistance from Malube Lalo at Mall of Africa branch but I am disappointed about the following.
From the conversation with Malube, this was an easy exercise and should have been sorted quickly because we already had a estate late account with Standard Bank which we opened in 2021 and it was still active, so we just needed to change executor.
It appears to me that some of the Mall of Africa employees are lazy and want to vacation at work because on Monday instead of being told to go home and send an email, we could have been assisted on the spot. Also some of the Boulders branch employees are misinformed because we were told if the deceased did not have a personal account with Standard Bank they cannot open the estate late account with the bank, also the enterprise agents do not work on Saturdays.
This gives the whole Midrand Standard Bank a bad reputation and I believe someone needs to improve the service.
From the conversation with Malube, this was an easy exercise and should have been sorted quickly because we already had a estate late account with Standard Bank which we opened in 2021 and it was still active, so we just needed to change executor.
It appears to me that some of the Mall of Africa employees are lazy and want to vacation at work because on Monday instead of being told to go home and send an email, we could have been assisted on the spot. Also some of the Boulders branch employees are misinformed because we were told if the deceased did not have a personal account with Standard Bank they cannot open the estate late account with the bank, also the enterprise agents do not work on Saturdays.
This gives the whole Midrand Standard Bank a bad reputation and I believe someone needs to improve the service.
DK
David K's update26 Mar 2025, 13:35
Reviewer Update
Hi, I am relieved to report that we received assistance from Malube Lalo at Mall of Africa branch but I am disappointed about the following.
From the conversation with Malube, this was an easy exercise and should have been sorted quickly because we already had a estate late account with Standard Bank which we opened in 2021 and it was still active, so we just needed to change executor.
It appears to me that some of the Mall of Africa employees are lazy and want to vacation at work because on Monday instead of being told to go home and send an email, we could have been assisted on the spot. Also some of the Boulders branch employees are misinformed because we were told if the deceased did not have a personal account with Standard Bank they cannot open the estate late account with the bank, also the enterprise agents do not work on Saturdays.
This gives the whole Midrand Standard Bank a bad reputation and I believe someone needs to improve the service.
From the conversation with Malube, this was an easy exercise and should have been sorted quickly because we already had a estate late account with Standard Bank which we opened in 2021 and it was still active, so we just needed to change executor.
It appears to me that some of the Mall of Africa employees are lazy and want to vacation at work because on Monday instead of being told to go home and send an email, we could have been assisted on the spot. Also some of the Boulders branch employees are misinformed because we were told if the deceased did not have a personal account with Standard Bank they cannot open the estate late account with the bank, also the enterprise agents do not work on Saturdays.
This gives the whole Midrand Standard Bank a bad reputation and I believe someone needs to improve the service.
DK
David K's updateReviewer Update
26 Mar 2025, 13:36Thank you to Malube Lalo for the great service
DK
David K's update26 Mar 2025, 13:36
Reviewer Update
Thank you to Malube Lalo for the great service
Standard Bank's replyOfficial
26 Mar 2025, 13:43Dear Customer, Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply26 Mar 2025, 13:43
Official
Dear Customer, Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***