NO SERVICE

<p>Hi , I'm Nazlie , I have been with standard bank for about 11 years and wow ... they never seize to amaze me with their pathetic customer service .</p> <p>A small easy request took almost a 1h30 of my day and guess what... I still wasn't assisted. </p> <p>I spoke to Puleng who messed up on authenticating questions keeps me holding for amost 15 mins straight and then tells me I'm blocked cause I got it wrong twice in 1 day which was utter **** then of course attitude was then given so I requested to speak to a senior , who assisted me very nicely but still no assistance , how can there be no one available in a dept to help and due to nobody being there , I have to wait as a email will be sent to a dept that is not there to assist ??? </p> <p>I am now inconvenienced by this , mind you most of the internet banking helps us assist ourselves however when we really do need the assistance then it's always a fight and issues never gets resolved or now you have to go into the bank ! </p> <p>This is how you lose loyal customers , I'm disgusted that my simple request could not be resolved due to *********** people. I will never tell people to move to standard bank as they don't move forward they are the most backwards! </p> <p>I'm so done and yes the last straw always ends up being a minor issue that could've easily been solved ! </p>