No service
<p>I have been phoning Standard Bank call centre since this morning trying to be connected to the Tyger Manor branch completely unsuccessfully. I get the same answer each time: There is no answer and then they put me through to a number where no one answers. I ended my last call/attempt after I couldn't stand the ringing phone in my ear any more after30 min. Apparently an e-mail was sent to this branch this morning requesting someone to return my call. I am still waiting! </p>
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Zeenath, much appreciated but I have already been and seen the necessary department at Tyger Manor branch after I phoned the call centre again yesterday morning. This time round the agent was able to connect me to Tyger Manor branch. I set up the necessary appointment, attended the appointment, obtained the necessary paperwork I needed for an appointment the day before yesterday already (which I had to re-schedule to yesterday afternoon). The relevant employee gave me a business card with a direct number for their particular department for future use and was most professional and helpful.
Zeenath, much appreciated but I have already been and seen the necessary department at Tyger Manor branch after I phoned the call centre again yesterday morning. This time round the agent was able to connect me to Tyger Manor branch. I set up the necessary appointment, attended the appointment, obtained the necessary paperwork I needed for an appointment the day before yesterday already (which I had to re-schedule to yesterday afternoon). The relevant employee gave me a business card with a direct number for their particular department for future use and was most professional and helpful.
Thank you for posting your comment.
We appreciate your feedback and letting us know your matter has been resolved.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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***
Thank you for posting your comment.
We appreciate your feedback and letting us know your matter has been resolved.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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